NEWS

Oberlin Cable Co-op News

Internet Maintenance

04/06/2020


Internet Maintenance





Tuesday 4/7/70





1am -6am





Cable Co-op will be performing maintenance on our Internet
services, Tuesday 4/7/20 from 1am till 6am. Internet may go in and out or be
off for a few hours during this time frame. Cable Co-op apologizes for any inconvenience
this may cause.


Cable Co-op Update: 3/30/20

03/30/2020


Cable Co-op Update: 3/30/20





During our National Emergency Cable Co-op is doing all we
can to help and to protect our members, community, and staff.





Cable Co-op’s front door will remain closed until further
notice. We are all still working, and you can call us at, 440 775 4001, for any
assistance you may need.





Cable Co-op is still not entering any homes unless it is an
emergency. We realize what an emergency is, can be defined differently. If you
are having a service issue or want to have services installed, please give us a
call, we will do our best to serve everyone the best we can.





The new deal between the City, the schools, and Cable Co-op
is in effect. You will have to contact the schools for any information on this.
Cable Co-op is not in the position to answer any questions, the school should
be your source of requirements and details of the program.





We hope, like many others, this is over soon, and we all
remain safe. Until then, Cable Co-op will do everything to keep our members,
community, and staff safe, we hope everyone understands.


03/23/2020




Attention Please!!Cable Co-op will be restricting our normal operating policies. Cable Co-op will not be performing any upgrades that require an in-home visit. Cable Co-op will not be running any additional outlets. Cable Co-op will be encouraging Self-installs(with phone support). We will also be prioritizing our service calls. Please do not call for additional services or for minor service issues until after 4/6/20. Minor service issues includes: service works fine on other televisions or other devices. DVR recirding issues. WTVE streaming issues. new personal electronics. Cable Co-op will attempt to help with all non-priority service issues via the phone, but due to high call volume it may not be as soon as you are accustomed to.We appreciate your support and Cable Co-op is doing all we can in these trying times.


03/19/2020


In the best
interest of our community Cable Co-op has decided to close our front office. We
are still able to process payments & schedule appointments via the phone or
the Internet.





If you need
any help or have any further questions, please call us at 440 775 4001 or email
us at support@oberlin.net.


03/16/2020