Cable Co-op will be closed Monday 1/18/21 in observation of Dr Martin Luther King Jr Day.
Cable Co-op prides itself on our excellent response times and our ability to resolve any issues members may be having, but in these times, we must keep safety first. The safety of our members, our staff, and our community is our top priority. We hope all members will understand the pandemic has changed many things, including how businesses interact with customers and how services are installed and maintained.
Due to the pandemic and the resurge is cases, Cable Co-op is prioritizing after hours service calls and in-home visits of any type. We are encouraging members to help us help our community by understanding our need to limit contact of any type with anyone. Though masks, gloves, and social distancing help decrease the spread, it is still uncertain on how affective they are.
Cable Co-op needs to help keep our members, staff, and community safe by restricting our contact. If your television or Internet based services are completely out, we will first attempt to resolve any issue by checking on the outside of the home with no member contact. If this attempt does not solve the issue, we will schedule a time to come into the home. If a Cable Co-op staff member enters your home we ask you and anyone else in the home to keep as much distance as possible, and, if you are comfortable with it, we ask you to wear a mask while any staff member is in your home.
If a problem is with a single device, such as one television set, one cable box, or one Internet connected device Cable Co-op will do our best to help troubleshoot these issues over the phone. If we cannot resolve the issue over the phone, we may need to wait till the resurge of the pandemic is over to schedule a time to come into the home.
Cable Co-op appreciates your understanding of these temporary circumstances and we hope to get back into full functioning mode as soon as possible.
Thank you for allowing us to be of service to you!
Your Community, Your Cable Company!