Cable Co-op prides itself on our excellent response times and our ability to resolve any issues members may be having, but in these times, we must keep safety first. The safety of our members, our staff, and our community is our top priority. We hope all members will understand the pandemic has changed many things, including how businesses interact with customers and how services are installed and maintained.
Due to the pandemic and the resurge is cases, Cable Co-op is prioritizing after hours service calls and in-home visits of any type. We are encouraging members to help us help our community by understanding our need to limit contact of any type with anyone. Though masks, gloves, and social distancing help decrease the spread, it is still uncertain on how affective they are.
Cable Co-op needs to help keep our members, staff, and community safe by restricting our contact. If your television or Internet based services are completely out, we will first attempt to resolve any issue by checking on the outside of the home with no member contact. If this attempt does not solve the issue, we will schedule a time to come into the home. If a Cable Co-op staff member enters your home we ask you and anyone else in the home to keep as much distance as possible, and, if you are comfortable with it, we ask you to wear a mask while any staff member is in your home.
If a problem is with a single device, such as one television set, one cable box, or one Internet connected device Cable Co-op will do our best to help troubleshoot these issues over the phone. If we cannot resolve the issue over the phone, we may need to wait till the resurge of the pandemic is over to schedule a time to come into the home.
Cable Co-op appreciates your understanding of these temporary circumstances and we hope to get back into full functioning mode as soon as possible.
Thank you for allowing us to be of service to you!
Your Community, Your Cable Company!
Press Release
Due to the recent severe spike of COVID-19 infections, Cable Co-op will be closing our office to the general public beginning Monday, November 23, 2020. We will go back to our “emergency status” as we did earlier this year. Though the office will be closed, we will be here to answer our phones, process your payments, and field your service issues and installation requests. If you have equipment to return to us, please call our office first and we will make arrangements to get it from you.
For your safety and that of our staff, we will be limiting in-home service work. In the spring we were very successful at completing “self-installations” and intend to do this again. Should it be necessary for us to come in to your residence, we will follow all of the proper safety protocols.
Several options are available for making your payment. You may use the night-drop slot by our front door (check or money order), mail it in to our office, pay online through our website, or phone it in using your credit or debit card.
We appreciate your help and understanding as we work to do whatever we can to help slow the spread of this nasty bug. We send our best wishes for your good health – especially during the upcoming Holiday Season. As always, we’re grateful for the opportunity to be of service to you.
Please contact us at (440) 775-4001 if you have any questions or concerns.
Ralph L. Potts
General Manager
Oberlin Cable Co-op
Designed by 
Relmax, Inc.
